Delivery and shipping costs

shipping company
We ship with DHL, a company of the Deutsche Post.

Deliveries are only possible to delivery addresses in Germany, Europe and Switzerland.
The delivery takes place exclusively with DHL. This includes the possibility to send to packing stations. 

Prices

The prices quoted on the product pages include the statutory value added tax and other price components. We reserve the right to change prices for individual items. We assume no liability for typing errors.

Fair graduation of postage and packing for all articles. It counts the respective total weight of all articles at the end of the order process.

In Detail:


Shipping costs Germany (DE)

Up to 5,00 kg        4,90 €
Up to 10,00 kg      8,50 €
Up to 31,50 kg    16,50 €
 
In addition to the indicated prices we charge for articles with a total weight of more than 31.5 kg 38.50 € flat rate within Germany.

Note: Articles for which this restriction already applies due to their individual weight are marked on the short description of the product with the note "bulky goods surcharge".
 
From 750,00 € shipping within Germany is free of charge.

 

Shipping costs EUROPE (excl. DE)

Up to 5,00 kg      16,00 €
Up to 10,00 kg    21,00 €
Up to 20,00 kg    32,00 €
Up to 31,50 kg    45,00 €

In addition to the indicated prices we charge for articles with a total weight of more than 31.5 kg flat 66.00 €.

For deliveries outside Germany no bulky goods dispatch can be offered.

Shipping costs SWITZERLAND (CH)

Up to 5,00 kg      26,90 €
Up to 10,00 kg    34,99 €
Up to 20,00 kg    48,99 €
Up to 31,50 kg    55,99 €

In addition to the stated prices, we charge a flat rate of € 91.00 for articles with a total weight of more than 31.5 kg.

For deliveries to Switzerland no bulky goods dispatch can be offered.

Please ask for shipping costs for other countries!


Returns

You have changed your mind and do not want to accept the goods after all? Here it is sufficient, if you adhere to our conditions of revocation, which are linked here. You bear the direct costs of the return.


Avoid sending parcels back with postage unpaid, otherwise we will have to charge you for the additional costs of the return with postage unpaid.

Returns to: 
DorMic-systems, Willbecker Busch 55, D-40699 Erkrath

 

Right of withdrawal

For all articles you have full right of withdrawal within 14 days after receipt of the goods.

Retention of title

The delivered goods remain our property until full payment has been made.

Jurisdiction

The place of jurisdiction for delivery and payment shall be Erkrath.

DHL Package

Our shipments are sent by DHL as a parcel. Delivery with DHL Paket is Monday to Friday.
We do not offer a shipment by surname.

Packages are delivered after receipt of payment with DHL with order tracking and delivery without signature. If you prefer to receive a DHL shipment by registered mail, there will be additional costs. Please contact us if you would like to choose this delivery method.

We will send you an order tracking link regardless of which delivery method you choose.
After several days, has the package still not arrived and not been delivered to your neighbours?

Please contact our customer service so that we can track down the parcel again on the basis of a search request and send it to you again if the item is still available in the desired size.
Write us an  e-mail or simply call us at +49 (02104) 833 68 40.


Damages in transit
If the delivery already shows external damages at delivery (cardboard torn open, damaged and possibly packed in foil), please contact us directly: +49 (02104) 833 6840.